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THE ERGO FREQUENTLY ASKED QUESTIONS

Support

If you have questions or comments please contact us at support@perfectore.com

Warranty

We replace damaged parts free of charge. Please send us the damaged part and we will send you a replacement. Inappropriate or improper use of the ERGO product, shall void the warranty.

Warnings
• Do not sleep in the device

• Do not wear the device tight

• Remove or loosen if uncomfortable

• Keep away from small children

• Maximum use 6 hours a day

• Do not use if you are weak or ill
Disclaimer

The device is an exercise system and should be followed exactly as instructed. Consult your physician or health care professional before performing this or any new exercise or exercise program, particularly if you are pregnant or nursing, or if you are elderly, or if you have any chronic or recurring conditions. Any exercise program may result in injury. By voluntarily undertaking any exercise suggested in this booklet, you assume the risk of any resulting injury.

Any application of the techniques, ideas and suggestions in this document is at the user’s sole discretion and risk.

Assembly
Sizing & Positioning
• Attempt the sizing a few times to get the feel of it, do not wear it tight

• Check to see if the foam cushion is against your back, many people are putting it on backwards. The cushion is between your back and the shield.

• Pull yourself upright using the handles, get your ear right over your shoulder and hold yourself there for 2 minutes to reset your posture. You have to reset your equilibrium in you central nervous system.

• Follow through on the exercise routine daily.

• Wear the ERGO for at least an hour and use your own personal power to hold your body up as best as you can

• If you would like increased support, pull your handles through the belt loops of your pants for short periods of time.
Exercises
See a full ERGO demonstration here: https://youtu.be/p_pQCoiuATo
Washing Instructions

Remove cushion wipe with damp cloth. Hand wash the ERGO with gentle soap

• Rinse thoroughly

• Air dry

• Insert the cushion when dry.

Returns & Exchanges

We accept returns/refunds on ERGO’s purchased in the USA within 7 days from the date of delivery.

Orders placed using a discount code or Flexible Saving Account are not eligible for returns or exchanges.

IMPORTANT-For International Customers ONLY (outside of the USA): We do not accept returns or refunds on international orders.

If you are unsure about the ERGO please email us with your comments before purchasing

• The returns will be accepted only if the product is unused, unworn and with all packaging elements included.

• Please email us at support@perfectore.com for submitting a return request. It can take up to 2 business days to receive a response.

• Prior to shipping your return or exchange, please email us to get an RMA reference number. Perfectore Corp. is not responsible for any lost mailed items and will not provide a refund in such cases.

• Please allow our Returns Center 14 business days from the time we receive the ERGO to process the return and issue a refund.

Rules for Return/Refund

1. We do not have free returns and exchanges. You are responsible for shipping the ERGO back at your own expense.

2. We will process an exchange at no cost to you if a manufacturers defective ERGO is received.

3. The returns will be accepted only if the product is unused, unworn and with all packaging intact. This will be verified at our warehouse after we receive the ERGO.

Refunds

1. We do not have free returns and exchanges. You are responsible for shipping the ERGO back at your own expense.

2. We will process an exchange at no cost to you if a manufacturers defective ERGO is received.

3. The returns will be accepted only if the product is unused, unworn and with all packaging intact. This will be verified at our warehouse after we receive the ERGO.

To process an Exchange or Return:

1. All exchanges and returns must have an RMA (return merchandise authorization).

2. Submit a request at support@perfectore.com from the email address you had placed the order.

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